Frequently Asked Questions

 

DELIVERY

How much does the delivery cost?

We offer free delivery on all orders over £25 to a UK Mainland address. For orders under £25 we charge £6 for delivery to a UK Mainland address.

For deliveries to Northern Ireland, Channel Islands and Scottish Islands, we charge £20.40 for orders under £25 and we charge £13.20 for orders over £25. We apologise for this very high charge from the couriers. We are working to find a cheaper solution.

 

When will you dispatch my order?

We make all of our shortbread to order. We usually still turn around orders very quickly, but it can take us a few days to make certain products. We will always get an order to you as quickly as possible and send you an email to let you know when it has been dispatched. If you are in a rush for an order, please let us know, and we will do our best to rush it through if we can.

 

When will I receive my order?

All orders in the UK are sent on a next day or 48-hour service. If you have not received your order within 48 hours of receiving the notification that your order has been dispatched, please let us know.

 

Do you deliver outside the UK?

Unfortunately, our website is not currently able to process orders to a shipping address not in the UK. If you are ordering for an address not on the UK, please email info@shortbreadhouse.com, and we can provide you with a shipping quote and total cost for your order.

 

GIFT

Can I order shortbread as a gift?

Yes, when ordering, please add a note to your cart to let us know it is a gift. We will make sure that no prices are included when we pack your order.

 

OFFLINE SHOPS

Can I pick up my order at your bakery?

Yes, we offer free local pick up at our bakery. Please, order through our website and select "pickup" at the checkout. We will then email you to confirm when your order is ready for collection, usually within 2 to 4 days.

Collection available Monday to Friday, between 9am and 5pm (excluding holidays).

Our address: 25 Tennant Street, Edinburgh, EH6 5NA.

 

Where can I buy your products offline in the UK?

We work with a range of shops and distributors across the UK. Click the link below to see a map of our stockists. Please note, we can't guarantee this list is accurate at all times, so please check ahead if you are travelling far. If you have a shop and wish to be added to the list, please email us at info@shortbreadhouse.com

Our stockists in the UK

 

Where can I buy your products if I live outside the UK?

Our products are stocked in a number of wonderful stores around the world. Please find below a non-exhaustive list of some online stores where you can find our products:

- Chelsea Market Baskets in New York, USA, Shop now>

- Jacobsons in Canada, Shop now>

- Inopa in Norway,Shop now>

- Our Choice in Singapore, Shop now> 

- City Super in Hong Kong, Shop now>  

We also supply many other places around the world so if you are looking for a local retailer please email us at info@shortbreadhouse.com and we will try to help.